Return Policy:
- Most store products may be returned or exchanged within 14 days of your product's shipping date.
- Custom Ordered products may be returned only when defective and within 14 days of your product's shipping date.
- International orders may be exchanged only when defective.
- All returns must include a Return Merchandise Authorization Number(RMA#).
- Items must be in original packaging, in as-new condition with a copy of the packing slip. Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse.
- If you request a replacement, we will ship your replacement after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement), when you obtain your RMA number. Then place a new order. The new order will be shipped as soon as we have product available and your credit will be applied approximately 10-15 days after we receive the product you are returning.
When Will My International Order Ship?
- If your order is in stock, please allow 10-15 days for shipment after your credit card is processed. You will be charged for shipping, customs, duties and taxes at the time your order is completed. Charges vary depending on the number of products and destination. Due to the complexity of international shipping your cart may show $0.00 as shipping charges. When this happens you will be notified what the actual shipping charges will be before your product(s) ships.
How do I cancel an order/item?
- If you would like to cancel your order or an item from your order, please email your account representative your order number and sku number you wish to cancel. Note: You may cancel any item that hasn’t entered the shipping process within 24 hours after the order has been placed.
When will my credit card be charged?
- Since we don't think you should pay for your order until it is actually on its way, casadm.com will not bill you until your products, including backordered or preordered items, are actually shipped.
- We accept Visa, MasterCard, American Express, and Discover credit cards.
- Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
- You can be confident that your personal and account
information is secure at casadm.com. We employ the latest 128-bit encryption
technology in all parts of our site that require any personal information.
We can be contacted at:
Casa Del Mar
3910 Sorrento Valley Blvd #100
San Diego, CA 92121
Phone: 858-677-1727 x203
Fax: 858-677-1728
Toll free: 888-551-3338 x203
gruiz@casadm.com
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